Frequently Asked Questions

Processing time
All products are handcrafted and are, unless otherwise stated, dispatched within 3 working days (see individual product listings for details).
Oftentimes, orders are processed faster than that but we can’t guarantee a faster processing time.

Estimated shipping times
United Kingdom: 1-3 business days
Europe: 4-7 business days
North America and Canada: 5-10 business days
Australia, New Zealand and Oceania: 6-12 business days
Asia Pacific: 6-12 business days
We do our best to meet these shipping estimates, but can’t guarantee them.

Due to the increasing environmental concerns regarding the effects of single use plastics, we have taken the decision to improve our packaging practices.
We have changed from bubble wrap to a paper based wrapping; also where appropriate and subject to availability, we will ship in reclaimed non-plastic packaging (not always pretty, but better for the environment).
However, while stock lasts we will still ship some orders in standard bubble padded envelopes. If you do not want any single use plastics included in your packaging, please make a note on your order form at checkout and we will do our best to accommodate your request.

We happily supply frequent discount codes to our VIP Club subscribers.  Want a discount code?  Get an instant 10% discount by clicking here.

Products displaying this logo in the description are suitable for vegans.
You will find that the vast majority of the products on our website are suitable for either vegetarians and/or vegans.
If you need to clarify anything however, please don’t hesitate to get in touch.